Frequently Asked Questions

  • Canyon Magic Property Management provides full-service residential property management, tenant placement, leasing, rent collection, maintenance coordination, property inspections, owner reporting, and HOA management throughout Southern Idaho.

  • We primarily serve Twin Falls, Jerome, Kimberly, Filer, Buhl, Hagerman, Rupert, Burley, Gooding, Wendell, Shoshone, Hansen, and surrounding communities throughout the Magic Valley. We also work with property owners across other parts of Idaho.

  • We manage single-family homes, duplexes, townhomes, condominiums, apartments, small multifamily properties, investment portfolios, and homeowners associations (HOAs).

  • Simply contact us to schedule a consultation. We'll discuss your property, explain our services, review management options, and help determine the best plan for your rental.

  • Yes. Every application goes through our screening process, which may include credit history, income verification, rental history, background checks, and other qualifying criteria.

  • Owner statements are provided electronically and include rental income, expenses, maintenance activity, and any owner distributions.

  • Yes. Owners receive access to an online portal where they can view statements, reports, maintenance updates, and important documents.

  • Yes. We coordinate maintenance with trusted vendors and keep owners informed according to the management agreement.
    Approval requirements are determined by your management agreement. Emergency repairs may be completed immediately to protect the property and its occupants.

Owners

  • Applications can be completed online through our website by clicking “Apply Now” and selecting the property you wish to apply for. Each adult (18 years or older) who will occupy the property must submit a separate application.

  • Examples include:

    • Active water leaks or flooding

    • No heat during freezing weather

    • Fire or smoke damage

    • Gas leaks

    • Sewage backups

    • Electrical hazards

    • Security issues such as broken exterior doors or windows

    For life-threatening emergencies, always call 911 first.

  • Maintenance requests should be submitted through the resident portal. If you’re unable to log in, please text 208-595-7368 or email Rent@CanyonMagic.com.

  • Rent is always due on the 1st of the month.

Residents

  • Rent can be paid securely through the resident portal. Other payment options may be available depending on your lease. If you’re unable to log in, please text 208-595-7368 or email Rent@CanyonMagic.com.

  • Rent is always due on the 1st of the month.

  • Payment MethodProcessing Fee

    ACH / Bank Account $2.49 per transaction

    Debit Card $9.99 per transaction

    Credit Card 2.99% of the payment amount

    Paper Check (Mailed or Delivered) No processing fee

  • Yes. Current online payment processing fees are:

    • ACH / Bank Account: $2.49 per transaction

    • Debit Card: $9.99 per transaction

    • Credit Card: 2.99% of the payment amount

    These fees are set by the payment processor and are subject to change.

  • Yes. You can avoid online processing fees by paying with a paper check made payable to LiliuoTech or your HOA, unless your association or lease specifies a different payment method.

  • For Residential Properties, please make all checks payable to LiliuoTech unless your invoice or payment instructions state otherwise.

    For HOA dues, please make all checks payable to The name of your HOA unless your invoice or payment instructions state otherwise.

    To help us apply your payment correctly, please include:

    • Property address

    • HOA name (if applicable)

    • Unit or lot number (if applicable)

    • Invoice or account number (if available)

Payments